|Norma I. Reyes|
Norma I. Reyes is a highly motivated leader with 30 years of progressive accomplishments in public service. In November of 2008, Reyes was appointed by Mayor Richard M. Daley as Commissioner of a newly formed Department of Business Affairs and Consumer Protection (BACP).
As Commissioner she oversees the licensing of Chicago businesses and public vehicles. She is responsible for the development of business and consumer education programs to support the growth of businesses in Chicago. In addition, Reyes oversees the regulatory enforcement of business and consumer laws that protect consumers and businesses from unfair marketplace practices.
Prior to her appointment, Reyes served as Commissioner of the Department of Consumer Services for more than 4 years serving Chicago’s consumers and public vehicle industry. Reyes helped to modernize the department by implementing innovative measures to help regulate the public vehicle industry and protect consumers from fraud and deceptive practices while promoting fair business practices.
Reyes successfully led a settlement agreement between the City of Chicago and a cable provider valued at over $52 million for defaulting on its franchise agreement and defaulting on payments owed to public access station CAN-TV. While Commissioner, she also developed an online alert system for recalled toys to alert consumers.
Reyes previously served as Commissioner of the Department of Buildings and as Deputy Chief of Staff of Public Safety in the Mayor’s Office. Reyes is an attorney who has practiced law in Chicago for 20 years, served as prosecutor in the Cook County State’s Attorney’s Office and later was the Deputy Corporation Counsel for Municipal Prosecution.
Reyes also serves as Chicago’s Cable Commissioner, and serves on a five member Cable Commission panel. She was appointed by Mayor Richard M. Daley to the Advisory Council on Closing and Digital Divide. She is a member of the International Association of the Transportation Regulators and The National Association of Telecommunication Officers and Advisors. She is a member of the Chicago Bar Association, and served as President of the Puerto Rican Bar Association.
Reyes received a bachelor’s degree in government and a Juris Doctorate from the University of Notre Dome.